Refund policy
At StyleNest, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Personal care items (if applicable)
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Used or damaged items (not due to our mistake)
Refunds
Once we receive and inspect your returned item:
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We will notify you of approval or rejection
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If approved, your refund will be processed to your original payment method
Refunds may take 5–10 business days to appear depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, contact us at:
Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrect item received
To request an exchange, email us at:
Return Shipping
Customers are responsible for return shipping costs unless:
✔ Item is defective
✔ Wrong item was sent
Shipping costs are non-refundable.
Contact Us
If you have any questions about returns or refunds:
📧 Email: mycybercitystore@gmail.com
🏬 Store: StyleNest